Our services comprise online sessions where children aged 6-14 collaborate to develop future-critical skills like creativity, critical thinking and communication through complex game-based learning and facilitation.
You can find everything you need to know about us, NXTLVL Education Ltd, and further details about our services on our website https://www.nxtlvl.io/ before you sign the child up to our services. We also confirm the key information to you in writing after sign-up, either by email and on your NXTLVL dashboard.
Reference to “you” in these terms means either a parent or a guardian with responsibility for a child, or the child (as applicable).
You will be required to provide us with information about yourself and the child. You will also need to select your preferred slots as well as language for the cohort.
Once the payment has been made, we contact you to confirm we have received your subscription request and to confirm whether we have accepted it.
Sometimes we may reject your subscription request, for example because we cannot verify the child’s age, or because you are located in a country to which we do not provide our services or because the service was mispriced by us. When this happens, we let you know what additional information is required as soon as possible or refund any sums you have paid.
Once your subscription request has been accepted, you will be able to use the email address provided as the username and you will be required to set up a password. You must keep this information safely and not share it with anyone else.
We can disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion, you have failed to comply with these terms.
If you know or suspect that anyone other than you knows your user identification code or password, you must immediately contact us at firstname.lastname@example.org.
Each login must be used for one child only.
Places in preferred cohorts are limited and available on a first-come, first-served basis. The child will automatically be allocated into either of the preferred cohorts. If we are unable to allocate a session to you in your preferred cohorts, we will contact you at least two days before the session to arrange an alternative cohort suitable for the child.
Sometimes we may need to move the child into a different cohort at the time of the session. If we need to do so, we will ensure the child is moved to an equally suitable cohort.
Once you have completed the subscription request form, you will be asked to provide your credit card details to secure your spot (no payment will be taken at this stage). Once the child has subsequently been placed in a cohort, the credit card provided will be charged for the first month’s subscription on the day of the first organised session of that cohort ("Initial Payment”).
Our monthly charges can be found on our pricing
The Initial Payment will cover the first month’s subscription. Thereafter, you will be automatically billed monthly in advance. You will receive an invoice via email 5 days prior to the next payment due date and then a payment notification once we have received your payment. Your payment records will also be made available upon request.
The relevant charge may be subject to VAT depending on the location in which our services will be provided. If VAT is chargeable, you will be notified at the point of making payment.
If provision of our service is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: email@example.com to end the contract and receive a refund for any services you have paid for in advance, but not received.
Our goodwill guarantee. We offer a money back guarantee for your first month’s subscription if the child has completed fewer than 3 sessions and you do not think our services are for the child. You can write to us using the details below before the first month’s subscription expires.
Your legal right to change your mind. Legally you have 14 days after the date we confirm your subscription to change your mind about a subscription. However, our goodwill guarantee above offers you more.
You may subsequently end a subscription at any time, but you lose the right to cancel the subscription for the relevant month (after the first month), if you or the child log in and use it. If you would like to end your subscription (after you have started it), your termination will be effective from the following month after you notify us of your intention to cancel the subscription.
This goodwill guarantee does not affect your legal rights (as set out above) if there is something wrong with your service.
How to let us know and what happens next. If you change your mind, contact our Customer Service Team: firstname.lastname@example.org. We will refund you as soon as possible and within 10 working days of you telling us you have changed your mind. We will refund you by the method you used for payment. We do not charge a fee for the refund.
If you think there is something wrong with your service, you must contact our legal and complaints team: email@example.com. Your legal rights are summarised below. These are subject to certain exceptions.
Summary of your key legal rights
The Consumer Rights Act 2015 says:
You can ask us to repeat or fix a service if it is not carried out with reasonable care and skill or get some money back if we cannot fix it.
If a price has not been agreed upfront, what you are asked to pay must be reasonable.
If a time has not been agreed upfront, it must be carried out within a reasonable time.
Changes we can always make.
We can always change a service:
Changes we can only make if we give you notice and an option to terminate.
- to reflect changes in relevant laws and regulatory requirements; and
- to make minor technical adjustments and improvements, for example to address a security threat. These are changes that do not affect your use of the service but if they do, we will notify you of how the service may be affected.
We can also make the following types of change to the service or these terms, but if we do so we will notify you and you can then contact our Customer Service Team: firstname.lastname@example.org to end the contract before the change takes effect and receive a refund for any services you have paid for in advance, but not received.
Our charges may increase from time to time. We will notify you of the changes at least 90 days prior to the increase coming into effect.
We can suspend the service.
We do this to:
We let you know, may adjust the price and may allow you to terminate.
- deal with technical problems or make minor technical changes;
- update the service to reflect changes in relevant laws and regulatory requirements; or
- make changes to the service.
We contact you in advance to tell you we are suspending the service, unless the problem is urgent or an emergency. If we suspend the service at least two sessions in any month we adjust the price so you do not pay for it while it is suspended. If we suspend the service, we will give you additional days on your current subscription to make up for it. If we suspend the service for more than 14 days, you also have the option of contacting our Customer Service Team: email@example.com to end the contract and we will refund any sums you have paid in advance for services you will not receive – but we hope you will bear with us and take the additional subscription days instead.
We can stop providing a service. We let you know at least 14 days in advance and we refund any sums you have paid in advance for services which will not be provided.
We can end our contract with you for a service and claim any compensation due to us if:
- you do not make any payment to us when it is due, and you still do not make payment within 7 days of our reminding you that payment is due;
- you do not, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service;
- you post something on our social channels that is likely to or has negatively affected another person;
- in our reasonable opinion, the child’s behaviour towards us or other children is negatively impacting their sessions.
We are responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your subscription request which meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section: We're not responsible for delays outside our control.
- Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use of our service.
- A business loss. Our service is not intended for business use therefore we are not responsible for any loss resulting from your use of our service in connection with your business, craft or profession.
How we use any personal data you give us is set out in our Privacy Notice
Our complaints policy. If you have any problems, we request that you first write to our legal and complaints team: firstname.lastname@example.org will do their best to resolve any problems you have with us or our services. We will respond to any complaint along with a proposed solution within 2 weeks of receiving the complaint but if we are not able to do so, we will provide you with an update of the progress and by when we will be in a position to respond.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland, Northern Ireland, or any member state of the European Union you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
By entering your contact details on our website you agree to receive communications from us. These can include emails, phone calls and text messages designed to provide you with more information about our services.
Interacting with other children and parents. We have various channels for interaction including social features and social media. When using these channels, you agree not to post anything that may in any way harm or offend another person.
We can transfer our contract with you, so that a different organisation is responsible for providing your service. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You can only transfer your contract with us to someone else if we agree to this. We reserve the right to decide whether you can transfer your contract to someone else. If you want to do so, you will need to write to us at email@example.com with your reasons for requesting the transfer and details of the new recipient of the service. If we agree to the transfer, we may request for further information.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later.
By signing up to our services, you confirm that you have read and understood these terms of service and agree to be bound by them.