We take appropriate measures to ensure that any personal data you provide us is kept safely, including security measures to prevent personal data from being accidentally lost, or used or accessed in any way that is not allowed. We only give access to your personal data to those who have a genuine business need to know it. Those using your information will do so only in a way allowed by us and they will not share your information with anyone else except as we have described in section 3. Where we have given you (or where you have chosen) a password to log into your NXTLVL dashboard, you promise to keep this password safe and not share it with anyone else.
We also have plans in place to deal with any potential accident or incident which could lead to your personal information being accessed by someone who is not allowed to do so. We will tell you and any applicable regulator of a suspected data security breach where have to do so by law.
Unfortunately, the transmission of information via the internet is not completely secure or safe. Although we will do our best to protect your personal data, we cannot promise the security of your data shared to the Website; any personal data you give us is at your own risk. Once we have received your information, we will use strict procedures and security features to try to keep the data safe.
Keeping your personal data up to date
If your personal details change you may update them on the NXTLVL dashboard, or by contacting us using the contact details below. If you have any questions about how we use data collected which relates to you, please contact us by sending a request by email to the contact details below.
If you ask us to update your personal data, we will do our best to update your personal data within 14 days of any new or updated personal data being provided to us, so that the personal data we hold about you is as accurate and up to date as possible.How long we keep your personal data
• We will hold names, addresses, email addresses and contact details for as long as you are subscribed to our services and for the period we are required to retain this information by applicable UK tax law (currently 6 years).
• We will hold the video and voice recordings from each session for one month from the date of the session. We will promptly delete the recording if you request us to delete it after the session.
• We do not hold on to any personal data collected when you use our chat rooms or social features.
• If you contact us to find out more about our services. We only hold on to your name, email address and contact details for up to one year.
Where we store your personal data
All information we hold about you is stored on AWS Data Centres (Dublin Region), Hubspot (www.hubspot.com
), Twilio-Segment (www.segment.com
), Google (www.google.com
) / Google Drive (www.google.com/drive
), Zoom (www.zoom.us
) Cloud Recordings secure servers within the EEA.
We will let you know if the data that we collect from you will be sent to or stored at a destination outside the United Kingdom and/or the European Economic Area ("EEA").
If we send your personal data to a country that does not have good enough safety rules in the view of the authorities in the United Kingdom and/or EEA, we will have agreements with standard contractual clauses approved by the United Kingdom’s Information Commissioner’s Office and/or the EU Commission and any other appropriate safeguards which may be needed for sending and keeping the data safely.
If you would like to be informed on how Google may use your personal data, including for non-personalised and personalized advertisements that are shown to you and others, please review the Google’s Privacy & Terms site
If you would like further information, please contact us (see ‘Contact’ below).